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FAQ
Your questions.
Answered.
Everything you need to know about Recommend & Share — how it works, who it's for and why it's different.
Frequently Asked Questions
Recommend & Share is the UK's first trust infrastructure platform for the home improvement industry. It replaces the quote, the handshake and blind trust with a verified, digital and accountable process — for both the tradesperson and the homeowner. Every job. Every time.
Recommend & Share is built for anyone involved in a home improvement job — tradespeople who want to protect their work and reputation, homeowners who want certainty before letting someone into their home, and merchants who want to support the tradespeople they serve. If you've ever been let down by the current system, this platform was built for you.
A Digital Commitment is the first documented digital agreement of its kind between a tradesperson and a homeowner. It replaces the traditional quote with something far more robust — a mutually agreed record of the scope, cost, materials, timeline and expectations for a job. Both parties accept it before work begins. It is not a quote. It is not a contract. It is a Commitment — and it holds both sides equally accountable from day one.
Yes — the standard commitment is completely and permanently free for tradespeople and homeowners. No subscription. No hidden fees. The people who need protection most should never have to pay for it. That has been the founding principle of Recommend & Share from day one and it will never change.
No. Recommend & Share requires no download whatsoever. The platform is web based — accessible through any browser on any device. Beyond that, key interactions such as your Digital Commitments are delivered directly via SMS, meaning you can respond and take action straight from your phone without needing to open a browser at all. We built it this way deliberately. No barriers. No tech obstacles. Just a better way to work.
Both the tradesperson and the homeowner create a profile when they join. At this stage of our Beta, verification is not yet mandatory — however we strongly encourage all users to complete the verification process to get the full benefit of the platform and to build trust with the people they work with.
When verification is completed, identity is confirmed through Stripe — one of the world's most trusted and secure payment and identity verification platforms. The process is straightforward, secure and designed to confirm that every person on the platform is exactly who they say they are.
This is what makes Recommend & Share genuinely different. Most platforms in this industry carry out little or no verification at all. We are not aware of any other platform that verifies both the tradesperson and the homeowner equally. We do. Equal accountability. Full transparency.
A Mutual Recommendation is a two-way account of the job experience — left by both the tradesperson and the homeowner after the work is completed. Unlike a one-sided review, a Mutual Recommendation gives the full picture. Good behaviour becomes visible and valuable. Poor behaviour becomes difficult to repeat. Over time your recommendations build a verified track record that follows you — and works in your favour.
Online directories and lead generation sites are merely an introductory platform that charge tradespeople a fee for the privilege. They are built around generating leads, not building trust. Recommend & Share is fundamentally different. We are a trust infrastructure platform — not a directory, not a lead generator and not a review site. We verify both the tradesperson and the homeowner equally. We document agreements before work begins. We track the job in real time. We capture mutual recommendations when the job is complete. The result is a self-regulating ecosystem where good behaviour is rewarded, rogue behaviour is deterred and the entire industry standard is raised — not through regulation, but through visibility and accountability. And unlike those platforms, Recommend & Share is free. For everyone. Forever.
Recommend & Share is live and currently operating in Beta. As with any first-of-its-kind platform we are continuously listening, learning and improving. Beta means you are among the first to experience something that has never existed before in this industry — and your experience matters enormously to us.
We would genuinely welcome your feedback. If you have a suggestion, notice something that could work better or encounter any issues during your experience please Contact Us and we'll get back to you as soon as possible. Once you have created your profile on the Recommend & Share platform you can also reach us directly through the messenger — our team is there to help with anything you need. Every message is read and every improvement matters to us.
Your data is yours. Recommend & Share will never sell, share or pass your personal information to any third party for commercial purposes. The details you provide when creating your profile are used solely to verify your identity and facilitate the platform's core functions — nothing more.
We take data privacy seriously. All information is handled in accordance with UK GDPR and data protection legislation. You are in control of your data at all times.
If you have any specific questions about how your data is used please Contact Us
STILL HAVE A QUESTION? GET IN TOUCH.
We're happy to help. Contact us directly and we'll get back to you as soon as possible.
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