Frequently Asked Questions

Bringing Consumers & Tradespeople together

Customers

Q. Why should I use Recommend & Share?

Using Recommend & Share helps you find honest, recommended tradespeople. What's more, it allows you to build a glowing reputation so that the very best traders jump at the chance to work for you in the future. We bring honest tradespeople together with genuine customers to ensure a better experience all around.

Q. How do I find a recommended tradesperson?

Simply search for the trade you’re looking for and enter your postcode to view local traders. Customer reviews and recommendations are shown in each trader’s profile, helping you to quickly find someone with good references. You can then contact your chosen trader directly to discuss the job, safe in the knowledge that their work is endorsed by other satisfied customers.

Q. Are your tradespeople fully qualified and insured?

All tradespeople will be asked to confirm their company and insurance status when they join. This status will be displayed on their profile page for all to see.

Q. What standard of work can I expect?

Using Recommend & Share shows you are a genuine customer and expect a high standard of work. Because the reputation of our tradespeople is governed by you, your satisfaction is paramount. Recommendations can be seen by everyone, holding tradespeople accountable for shoddy labour and raising the bar for working standards and ethical practice in the marketplace.

Q. Why aren't there more tradespeople listed in my area?

Recommend & Share is a new service being rolled out regionally. Give us time to compile a comprehensive list of recommended tradespeople. In the meantime, if you know of any first-rate electricians, plumbers, painters or builders that you’d be happy to recommend then please tell us, so we can profile them. Your recommendations are important to local traders and may result in a recommendation in return.

Q. Will it cost me more to use a Recommend & Share a tradesperson?

Recommend & share is completely FREE for both consumers and tradespeople to use. A tradesperson working for a customer with recommendations has lower risks and will therefore be able to offer their very best prices.

Q. How do I know recommendations are genuine?

Recommend & Share validates all accounts using a mobile phone / SMS verification system. This makes it harder for rogue tradespeople to open fake accounts for the sole purpose of recommending themselves. Only validated accounts can leave a recommendation on our website.

Q. Can I contact my chosen tradesperson direct?

Yes. Recommend & Share helps you find genuine tradespeople and shows you how to get in touch. After that, you're free to communicate with them directly.

Q. My tradesperson isn't responding to me. What should I do?

A tradesperson who wants your recommendation should reply to any queries within 24 hours. If you wait too long for a response, you can let others know about your experience (see below section titled What if I'm not happy with the tradesperson or their work?)

Q. When the job is complete, do I pay the tradesperson or Recommend & Share?

Your chosen tradesperson will bill you for the job. Please pay them direct. Prompt payments will help you earn recommendations, boosting your reputation as a good, honest customer.

Q. Why is it important to share my experience after the job is complete?

Recommendations ensure that genuine tradespeople are rewarded, while any rogues are exposed.

If you want to show your appreciation for a job well done, a recommendation goes a long way towards boosting your trader's reputation and helping them secure more work in the future. The tradesperson will also be offered the chance to recommend you in return. When the next job arises, your recommendations will help you attract the best traders in the business.

If the job was not to your satisfaction, you can share your story to help protect the rest of the community from going through the same negative experience.

Q. How do I recommend a quality tradesperson?

If you found your tradesperson on Recommend & Share, then simply visit their profile page and click 'LEAVE A RECOMMENDATION' (the blue button at the bottom of the page).

When asked 'Would you Recommend?' click in the circle beneath the green tick (labelled Yes). Fill in the boxes below to give your recommendation a title and say something about your experience with the tradesperson. Your recommendation will be available for everyone to see.

Q. What if I'm not happy with the tradesperson or their work?

If you found your tradesperson on Recommend & Share, then simply visit their profile page and click 'LEAVE A RECOMMENDATION' (the blue button at the bottom of the page).

When asked 'Would you Recommend?' click in the circle beneath the red cross (labelled No). Fill in the boxes below to give your recommendation a title and say something about your experience with the tradesperson. Your recommendation will be available for everyone to see, holding the tradesperson accountable for their actions. They will be given the chance to respond to your complaint. If your dispute is resolved, you will have the option to change your recommendation to a more positive one.

Q. I know a brilliant tradesperson that's not listed on your site. Can I still recommend them?

If the trader you'd like to recommend doesn't have a listing on our site then click here. Use the form to provide us with the tradesperson's details and let us know about your experience. We'll let the trader know so they can start making the most of our service and show their appreciation by giving you a recommendation in return.

Q. I've had a bad experience with a tradesperson that's not listed on your site. How do I warn others?

If the trader you'd like to warn others about doesn't have a listing on our site then click here. Use the form to provide us with the tradesperson's details and let us know about your experience. We'll let the trader know so they can respond to your complaint. If your dispute is resolved, and your opinion of the tradesperson changes, you can also change your recommendation to a more positive one.

Q. If a tradesperson has consistently received negative recommendations, do you close their account?

Negative recommendations are displayed in a tradesperson's profile for all to see. We do not close accounts because negative recommendations help protect homeowners from rogue traders. If you come across a trader with negative recommendations, you can use our search tool to find traders that have more positive recommendations instead.

Q. What happens if I get a bad recommendation from my tradesperson?

If your trader leaves you a bad recommendation (e.g. due to late payment), you will be given the chance to respond and resolve any disputes. Your trader can change their recommendation at any time from a negative to a positive one.

Q. How can I secure more recommendations?

Recommending a tradesperson often means that they'll respond in kind. Or you can ask them to visit our site and leave you a recommendation so that other traders will jump at the chance to work for you in the future.

Q. Can I edit my profile / recommendations?

You can change your personal details in your profile at any time, as well as edit any recommendations you've written about tradespeople. You can't edit what others have said about you, but you can respond to them.

Q. How do I join Recommend & Share?

On our homepage, type your name, e-mail address and chosen password into the boxes provided and click 'JOIN NOW'. Complete your registration by filling out a short form.
In order to post a recommendation, your account needs to be validated. Hover over the icon in the top right hand corner of the screen (where your name is displayed) and select 'My Account'. In the 'Your Identity' section, click 'SEND SMS' to request a verification code. This will be sent to the mobile phone number you've provided.

Tradespeople

Q. How will Recommend & Share benefit my business?

Using recommend & share helps you to stand out from rogue traders and provides you with added credibility, increasing your chances of winning more work. And, for the first time, you'll be able to check a customer's credentials too, helping you to avoid anyone with a bad history.

Q. Will Recommend & Share cost me anything?

Recommend & share is completely FREE for both consumers and tradespeople to use. We are strictly a not-for-profit organisation championing a fairer marketplace for tradespeople and homeowners alike.

Q. How do I know if a customer approaching me is reliable?

You can check a customer's profile and view their recommendations from other tradespeople before you commit to the job. Recommend & Share is a new service being rolled out regionally. Give us time to compile a comprehensive list of recommended customers. If your customer is not yet a member, you can still post recommendations, good or bad, allowing you to warn others if things go wrong.

Q. I want to join Recommend & Share. Is there a vetting process?

Recommend & Share is open to all tradespeople and there is no vetting process. We believe that honesty is the best policy, so please make sure your profile is accurate. If you misrepresent yourself to customers, they have the right to tell others.

Q. How likely is it that I will appear in searches by local homeowners?

A customer searching for any given trade will see all local traders in the search results. Who they ultimately choose will depend on the quantity and standard of each trader's recommendations.

Q. I've replied to a potential customer but heard nothing back. What next?

A customer who wants your recommendation should reply to your quote within 48 hours. If you've waited too long for a response, you can let others know about your experience (see below section titled 'What if I'm not happy with my customer?')

Q. Must I share my experience after every job?

Recommendations are a way of showing your appreciation.

If a customer pays you promptly and was pleasant to deal with, a recommendation goes a long way towards boosting their reputation - and it helps to give other tradespeople more confidence when engaging with them in the future.
When you recommend a customer, they'll be offered the chance to recommend you in return. The more recommendations you have on your profile, the more attractive you'll be to new customers.

If the customer was not to your satisfaction, you can share your story to help protect other tradespeople from going through the same negative experience.

Recommendations are there to ensure that genuine customers are rewarded, while any unscrupulous homeowners are exposed.

Q. How do I recommend a quality customer?

If your customer is registered on Recommend & Share, then simply visit their profile page and click 'LEAVE A RECOMMENDATION' (the blue button at the bottom of the page).
When asked 'Would you Recommend?' click in the circle beneath the green tick (labelled Yes). Fill in the boxes below to give your recommendation a title and say something about your experience with the customer. Your recommendation will be available for everyone to see.

If the customer you'd like to recommend doesn't have a listing on our site then click here. Use the form to provide us with the customer's details and let us know about your experience. We'll let the customer know so they can start making the most of our service and show their appreciation by giving you a recommendation in return.

Remember, GPDR requires that you have asked the customer permission for Recommend & Share to send them an email. Why not add this to the terms and conditions of your quotation?

Q. What if I'm not happy with my customer?

If your customer is registered on Recommend & Share, then simply visit their profile page and click 'LEAVE A RECOMMENDATION' (the blue button at the bottom of the page).
When asked 'Would you Recommend?' click in the circle beneath the red cross (labelled No). Fill in the boxes below to give your recommendation a title and say something about your experience with the customer. Your recommendation will be available for everyone to see, holding the customer accountable for their actions. They will be given the chance to respond to your complaint. If your dispute is resolved, you will have the option to change your recommendation to a more positive one.

If the customer you'd like to warn others about doesn't have a listing on our site then click here. Use the form to provide us with the customer's details and let us know about your experience. We'll let the customer know so they can respond to your complaint. If your dispute is resolved, and your opinion of the customer changes, you can also change your recommendation to a more positive one.

Remember, GPDR requires that you have asked the customer permission for Recommend & Share to send them an email. Why not add this to the terms and conditions of your quotation?

If a customer owes me money and won't pay, what will Recommend & Share do to help?

In the event that your bill is unpaid (or only partially paid), you can use Recommend & Share to warn other tradespeople, making the customer accountable for their actions (see above section titled 'What if I'm not happy with my customer?)

Q. What happens if I get a bad review from my customer?

If your customer leaves you a bad recommendation, you will be given the chance to respond and resolve any disputes. Your customer can change their recommendation at any time from a negative to a positive one.

Q. How do I join Recommend & Share?

On our homepage, type your name, e-mail address and chosen password into the boxes provided and click 'JOIN NOW'. Complete your registration by filling out a short form.
In order to post a recommendation, your account needs to be validated. Hover over the icon in the top right hand corner of the screen (where your name is displayed) and select 'My Account'. In the 'Your Identity' section, click 'SEND SMS' to request a verification code. This will be sent to the mobile phone number you've provided.

Have a question? Contact us for help.



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